"Business days" are Monday through Friday. Most in stock orders will ship within 1-3 business days. If you require expedited shipping, call in your order. Bear in mind the day and time of day you are ordering. In stock items with orders received by 1:00 PM EST will ship the same business day.
Orders received after 1:00 PM EST will ship out the next business day. UPS does not pick up on Saturdays or Sundays so orders do not ship out on Saturdays and Sundays. In stock orders received over the weekend will ship out on Monday.
If the quantity of an item you order exceeds our stock, items will be backordered extending the shipping estimation of your items. We will contact you should your order not be in stock for immediate shipment with an estimated ship date on your backordered items. If the item is no longer available, you will be refunded the charge for your item.PAYMENT PROCESSING
Your payment will be processed through the secure PayPal system. You have many options. You can use a credit card or your PayPal account to process your order. You don't have to have a PayPal account to pay through the PayPal system.
Refunds, Returns and Cancellation Policies:
Mail order returns require prior authorization. Please call 800-228-3524 to discuss returning your item. Return shipping of the product is at the cost of the buyer and initial shipping is not refunded. Some items may incur a 20% restocking fee.
In the event of a defective item, we will discuss options for remedying the situation. See "Warranty" below.
The following items are not returnable:
- Any item listed as a special order.
- Bunting, pleated fans and any items used for event decoration
- Flagpole halyard or any other special cut items
- Holiday/Seasonal items after that holiday/season has passed.
- Custom item or special order items including stock flags ordered in custom colors.
- Sale/discounted purchases are final and non-returnable.WARRANTY
While a manufacturer may warrant goods sold to the customer, Yankee Doodle Flag Company, Inc. makes no warranties, express or implied, with respect to such goods. Items must be inspected by the manufacturer before respect to warranty can be determined.